All of Protect 24 Security’s customers are monitored at a
state of the art Grade A1 monitoring centre.
What does this mean to me?
This means that the premises is purpose built and provides the
highest security parameters as directed by the Australian
Standard 2210.2. The A classification denotes the highest
standard of accreditation for both building services and
construction and the 1 is for operation, equipment and staff.
The Monitoring Centre offers:
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Construction capable of resisting physical
attacks and fire |
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No visibility to the interior of the Centre from the
outside |
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Entrances to the Centre are restricted to Emergency
exits and interconnected with electronically controlled
doors forming a security isolation unit |
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Manning levels of at least 2 operators 24
hours/day, 7 days/week |
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Fully self contained amenities within the perimeter
of the Centre |
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Fire detection and alarm systems in accordance with
AS1670.1 |
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Customer records are retained for a minimum of 5
years |
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Competency based training courses for all operating
staff |
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Voice recording of all communications |
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Emergency power and alternative power supply |
What this means for our monitored customers:
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Time and date stamped records of all events received |
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Intruder Alarms actioned |
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Smoke alarms actioned |
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AC Power Fail Alarms actioned |
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Low Battery Alarms actioned |
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Tamper Alarms actioned |
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Personal Duress Alarms actioned |
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Logging of Open & Closing Times/Signals |
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User Code Identification |
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Incident reporting |
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Monthly reporting |
Emergency/After Hours Response
Even with taking all precautions possible, emergency situations
can and do occur. In tandem with our Monitoring Centre we
provide you with highly trained experts supplying a professional
emergency service 7 days a week, 365 days a year. Staffs are
skilled in dealing with crisis situations and each team member
holds a security license. In-house resources enable monitoring
centre staff to respond immediately and effectively, in
accordance with specific instructions from customers, therefore
minimizing the consequences of any emergency. All information
and data is retained for a minimum of 5 years as per statutory
regulations. Staff compliance includes operator background
checks, compliancy based training levels and operator training
records.
The reassurance of remote back-up
Comprehensive back-up services ensure the monitoring centres are
totally self-sufficient. Remote back-up monitoring is supported
by a generator and uninterrupted power supplies (UPS) with a
battery standby. Full facilities are provided such as a kitchen,
air-conditioning and ventilation, all of which meet the
specified statutory requirements.
Peace of mind
Effective security ultimately offers peace of mind. Grade A1
security accreditation offers proof that we can provide you with
a solid infrastructure to protect you, your family, employees
and your property in any situation.
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